“The course of true love never did run smooth,” said Lysander to Hermia in William Shakespeare’s A Midsummer Night’s Dream. And indeed, the same sentiment – kind of – applies to launching a brand-new fintech startup!
We’re approaching 3 weeks into our honcho adventure, and in amongst the overwhelmingly positive journey that we’ve had so far, there’s been a couple of really annoying tech problems that have caused us – and our users – a bit of angst. In this blog our Chief Technology Officer, Chad Crossman, talks about these:
It is inevitable, when you embark on a new business as ambitious and disruptive as ours, that you’re going to run into problems. And despite the best laid plans, and a stack of scenario planning, contingency planning and fallback mechanisms, tech problems do occur. Over the past couple of weeks we’ve had a couple such problems, and I want to talk about those today. Each was quite different in its cause but both caused impact to honcho users – existing or prospective – and this is of course something that we always want to avoid.
The first of these concerned a glitch in how two parts of our reverse auction marketplace platform communicate with each other. As you can imagine our platform is extremely complex in its design, and relies upon several discrete parts of the platform passing information back and forth at different stages of our auction process. If, for some reason, an expected part of this process fails to complete, a stack of alerts are triggered and my team (and I!) run around troubleshooting and fixing.
That’s the theory, at least. Alas one day last week one such alert was missed and as a result some of our users experienced a lack of bids coming back to their request for bids within our apps. Not ideal, but thankfully quickly resolved once identified. We also had an issue on our website with an expired SSL certificate. Yes, its super-basic, but the fact is, we missed the renewal notices whilst working flat out to launch honcho.
We’re sorry for the impact that these two problems caused, and whilst I could cook up a story about some technical failure or another with our alerting, the reality is that, in amongst the million plates that we’re spinning with our very small team, we simply missed each of these. Obviously this isn’t great, but what it has done is sharpen our focus, and processes, to ensure that we’re immediately on top of similar issues in the future.
Thanks Chad. We’re not naïve enough to think that we’re never going to have technical problems again, but each situation that we do have helps to further strengthen what we’re doing, and how we’re doing it, in pursuit of our insurance revolution.
If you’ve not yet downloaded our apps and experienced honcho, get started here.